Health insurance companies aren’t just all about covering you whenever you want it most. They are also about offering a quality service to help you protect and manage your medical costs. According to a survey of consumer experience data collected across seven insurers, seven companies were identified as having superior customer service in the next five years.
The top three ranking health insurance companies have been named by Consumer Reports and Business Week. These are Blue Cross Blue Shield, Humana, Aetna and UnitedHealthcare. Of the seven listed, Humana was ranked third.
In order for a health insurance company to be recognized as one that offers great customer service, its customer satisfaction rate should be above 70%. The company also must have adequate claims processing, prompt payments and accurate billing and reimbursement policies. Satisfied customers are also required to report any problems they have experienced with their policy to the company as well as contact the insurer if they have any questions. Many of these customers report issues being resolved quickly and thoroughly.
When evaluating the health insurance companies, keep the quality of their services in mind. For example, Blue Cross Blue Shield is known for its excellent customer service, while Humana provides low premiums but has a reputation for high claims payouts. This is because Humana has been known to use a complex formula in calculating its premium and it does not include things like age and gender in its calculations. This results in higher rates for people who fall into these categories.
Humana’s ranking may sound surprising because of the company’s popularity as one of the leading health insurance providers in the country. Humana’s rates, however, vary widely depending upon the health condition or individual that a patient is. Humana does offer some discount plans to low income families as well as individual consumers who have Medicare Part D. However, Humana customers who go the individual route still end up paying higher premiums.
Health insurance companies have to be competitive. They need to offer competitive rates in order to stay in business. Because of this, they sometimes try to attract customers by offering free trial periods, lower premiums or reduced benefits.
There are two types of health insurance companies. There are those that do not provide medical benefits, which include companies like Aetna and Humana. In addition, there are those that do provide medical benefits, which include companies like Aetna, Blue Cross Blue Shield and UnitedHealthcare. These companies have lower premiums and usually have more extensive benefits and better quality services than the other types.
There are many health insurance companies, but one of the most important is Humana. Humana is one of the leading health insurance companies in the country because of its great reputation for providing quality coverage to its members.
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